Ski Pass Package Categories with Equipment Rental

The Family Ski Pass Formula + Equipment Rental Packages in Sierra Nevada have different prices depending on the category.
These are:

CHILDREN'S Package, from 6 to 15 years old, both included.
ADULT Package, from 16 to 64 years old, both included.

Information about the Family Ski Pass Formula:

Where do I pick up the Ski Pass?

DO NOT PICK UP AT TICKETS.
If you buy the ski passes with us, you have included the personalized delivery service in Sierra Nevada.
You have to pick them up at our store: Masski Sierra Nevada, Edif. Mont Blanc, local 20-21, next to the Mont Blanc Hotel.

Location, click here

What happens if I modify, cancel, or do not show up to pick up my Ski PassFamily Ski Pass Formula?

CANCELLATIONS: Reservations without cancellation fees up to 48 hours before the first requested service and/or first day of skiing. Once the release period has expired, “The Client” will pay the Management Costs of €20 per cancelled ski pass.
MODIFICATIONS: No type of modification of the reservation will be confirmed once the 48-hour release period has expired.
NO SHOW – NO WITHDRAWAL OF SERVICES, PAST RELEASE AND FIRST DAY OF SERVICE: No type of refund or credit will be made. Failure to notify or notify of cancellation once the first day of the contracted service has begun. There is NO partial or total refund of the contracted service.

What happens if the station closes or I have an accident?

A ski pass or access ticket to lifts/transport of any type used cannot be refunded, neither partially nor totally, in any case, according to the Transport Law. General and Legal Communication.
If during the operation of the Resort for reasons of security or other justified causes, the Management of this is forced to close facilities and slopes to the public, this does not necessarily oblige the refund of the amount of the ski pass (Article 9 of the Rules for Use of the Facilities).
Payments for non-use of all or some of the days of the contracted ski pass will be made by repricing, billing the service actually used by the user of the ski pass and applying the rate corresponding to the use made. Payment will be made by repricing, taking as a reference the price of two or three individual days or the price of one day, in the case of ski passes that have been used less than 3 or 4 days, that is, two or one.

How do I request a refund for my Family Ski Pass Formula?

The client must request a refund, if applicable, for any of the contracted services and ski passes, by sending the purchase receipt provided on the day of collection to reservas@masski.com, indicating the days the resort is closed with the requested services and ski passes. Once the client has finished their stay, the last day of skiing is when this refund request is processed due to the non-opening of the resort.
The deadline for finalising any incidents in general season ticket requests will be 15 May 2025 and the deadline for Cetursa to respond to them will be 30 June 2025. These deadlines described are in anticipation of pending situations due to incidents or delays, without prejudice to the fact that their processing for operational reasons may require a longer period.

Information about the Equipment:

Categories Equipment Rental

BRONZE Category, ski equipment with more than 4 seasons of use and indicated ONLY FOR BEGINNERS.
SILVER Category - PRODUCT WITH MASSKI PREMIUM ADVANTAGES, ski equipment with less than 3 seasons of use and indicated for both BEGINNERS and for BEGINNERS and EXPERTS.
GOLD Category - PRODUCT WITH MASSKI PREMIUM ADVANTAGES, high-end ski equipment suitable for BEGINNER and EXPERT skiers.

Where can I pick up my equipment in Sierra Nevada?

We have two stores in Sierra Nevada.
All equipment marked as MASSKI PREMIUM can be picked up at our store in the Mont Blanc Building, next to the Mont Blanc Hotel.
Other equipment can be picked up at our store in the Alfa Building, opposite the Meliá Sol y Nieve Hotel.

Click here to see the location of the two ski rental shops in Sierra Nevada.

What happens if I change, cancel, or don't show up to pick up my equipment?

CANCELLATIONS for BRONZE RANGE equipment: If you cancel 72 hours before the start of the service, you will not incur any charges and the full amount will be paid. If you cancel less than 72 hours before the start of the service, you will be reimbursed by means of a voucher that can be exchanged for the same service. This voucher has no expiration date.
CANCELLATIONS for SILVER and GOLD RANGE equipment - PRODUCT WITH MASSKI PREMIUM ADVANTAGES: There will be no charge and the full amount will be reimbursed.
MODIFICATIONS for BRONZE, SILVER and GOLD Range: no cost in all cases.
NO SHOW - NO COLLECTION OF EQUIPMENT, after the first day of service for BRONZE RANGE equipment: No type of refund or credit will be made. Failure to notify or notice of cancellation after the first day of the contracted service has started. There is NO partial or total refund of the contracted service.
NO SHOW - NO COLLECTION OF EQUIPMENT, after the first day of service for SILVER and GOLD RANGE equipment - PRODUCT WITH MASSKI PREMIUM ADVANTAGES:: the credit or generation of a voucher redeemable for the same service will be processed. This voucher has no expiration date.

What happens if the station closes or I have an accident?

For SILVER Range and GOLD Range equipment - PRODUCT WITH MASSKI PREMIUM ADVANTAGES:
In the event of a station closure, the proportional part of the amount of the unused ski rental days will be refunded. Repricing will be applied with the actual days of use. In the event that the client decides not to continue with the equipment rental, no show or accident, the refund will be made by means of a voucher with the same service to be redeemed in future reservations. This voucher has no expiration date.

For BRONZE Range equipment:
NON-REFUNDABLE RATE. Special price without the right to a credit.
In the event that the client decides not to continue with the equipment rental, no-show or accident, there will be no refund.

How do I request a refund for my equipment rental?

Request the refund, if applicable, by sending to reservas@masski.com the file number or locator that was provided to you on the day you made the online purchase, and indicating the days the resort is closed.