Where do I pick up the material in Sierra Nevada?

We have two stores in Sierra Nevada.
All equipment marked as MASSKI PREMIUM is collected in our store in the Mont Blanc Building, next to the Mont Blanc Hotel.
Other equipment is in our store in the Alfa Building, opposite the Meliá Sol y Nieve Hotel.

Click here to see the location of the two ski rental stores in Sierra Nevada.

What happens if I modify, cancel, or do not show up to pick up my Equipment?

CANCELLATIONS - PRODUCT WITH MASSKI PREMIUM ADVANTAGES: There will be no charge and the full amount will be paid for.
MODIFICATIONS: free of charge in all cases. NO SHOW - NO COLLECTION OF EQUIPMENT, after the first day of service - PRODUCT WITH MASSKI PREMIUM ADVANTAGES: the payment or generation of a voucher redeemable for the same service will be carried out. This voucher has no expiration date.

What happens if the station closes or I have an accident?

PRODUCT WITH MASSKI PREMIUM ADVANTAGES:
In the event of a station closure, the proportional part of the amount of the unused ski rental days will be refunded. Repricing will be applied with the actual days of use. In the event that the client decides not to continue with the equipment rental, no show or accident, the refund will be made by means of a voucher with the same service to be redeemed in future reservations. This voucher has no expiration date.

How do I request a refund for my equipment rental?

Request the refund, if applicable, by sending to reservas@masski.com the file number or locator that was provided to you on the day you made the online purchase, and indicating the days the resort is closed.